As a guarantee of the total fulfilment of its obligations, ITALIATOURISMUS has stipulated a Civil Responsibility insurance policy.
The standard language is English. We may organize a tour in many other languages, using selected guides. It could be Italian, German, French, Scandinavian languages, Slovenian, Spanish, Russian, Japanese, Chinese.
ITALIATOURISMUS tours have a personal dimension, where the participants get to know each other. With smaller groups, it is also possible to better live your “experiences” and enter into smaller laboratories and sites or organize involving activities. In case of need, we organize parallel groups instead of doing large groups. For the multi-day tours, the number of participants would be from 10 to 25, for multi-destination tours from 15 to 50. The day tours may be from 2 to 50 persons.
For tours with overnight stay: * 30% within 30 days of the departure date * 50% within 15 days of the departure date * 75% within 5 days of the departure date * 100% within 4 to 0 days of the departure date For Day Tours: * 15% if more than 3 days * 50% if less than 3 days * 100% if less than 24 hours.
ITALIATOURISMUS personnel may be contacted at any time in case you should require support. The telephone numbers are on the website, upon arrival you will be given an Emergency Number.
The national health care in Italy is very good, there is excellent medical expertise available. ITALIATOURISMUS will assist you to contact medical centres and assistance. That said, you are required to have valid health insurance coverage when participating in our tours. ITALIATOURISMUS will not contribute to any medical expenses you may have.
You are invited to inform us about any allergies or intolerances at the time of booking. ITALIATOURISMUS will bring such information to the awareness of all suppliers and hotels, as well as restaurants concerned. As you probably know, Italy has the best food in the world and also a rich offer for persons suffering from gluten intolerance.
The hotels we use are 3 star plus or 4 stars, offering you a very comfortable stay. For some tours, 5 stars hotels are used. For “Experience Tours” sometimes very small hotels will be used, always of the best standard.
You should immediately inform us and the hotel involved. We will follow up and manage the matter. You may contact our help desk, chat or emergency numbers any time if you are not satisfied or have a problem.
The costs are fixed and there are no surprises. In each tour, we described what is included and what is not included. Please also see the standard terms, as set out on the website. Tourist taxes will have to be paid by the participants on-site at the hotels before checking out, as required by law. The amount will vary depending on the municipality and the hotel category (number of stars).
The cancellation policy is inserted for each program and also in the general terms as set out on the website.
Please consult your local authorities. Many countries have agreements so that no visa is required. Citizens of the EU/EEA do not need a visa. In case you need a visa, please move early to obtain the visa on time. No obtaining of visa does not provide you with any rights for reimbursements from ITALIATOURISMUS beyond what the cancellation policy foresees.
ITALIATOURISMUS would be please to send you an offer for additional days of stay and extra programs. On the website, you will find various day excursions and programs that may be of interest.
You should immediately contact ITALIATOURISMUS by phone and/or e-mail; we will seek to find a way for you to catch up with the tour if you arrive late. Nevertheless, you will not be entitled to any refund from ITALIATOURISMUS for any 'no show'.
At the time of booking, please indicate if you need special assistance, to allow us to organize the services accordingly.
The physical requirements are indicated for each tour. Normally there are no special requirements.
The participants may be of any nationality.
No, your booking for the tour is made as a person in single rooms, or as a family or party with two, three persons or more persons in a room.